Discord
Coming SoonDiscord bot integration for community-based customer support is currently in development.
Planned Features
- Discord bot that responds to messages in designated support channels
- Slash command support (e.g.,
/ask,/balance) - Thread-based conversations for organized support
- Role-based access control for sensitive queries
- Automatic escalation to human agents via ticket system
- RAG-powered responses using your knowledge base
Integration Approach
The Discord channel will use Discord's Bot API with gateway events for real-time message handling. The bot will connect to your Tavio AI pipeline just like all other channels, benefiting from the same knowledge base, analytics, and escalation workflows.
Want to be notified when Discord support launches? Contact us at support@bankmind.aihookd.site to join the waitlist.